If you don’t see a driver with this name, you are likely not affected by this issue, and you should instead try the troubleshooting steps atįix printer connection and printing problems in Windows 10.Ĥ. Scroll through the drivers in the list and look for an entry with an ‘Original Name’ of In the Command Prompt window, type the following command and press ENTER:ģ. Right-click the Command Prompt desktop app in the search results and selectĢ. In the Search box on the taskbar, typeĬmd. In the meantime, here are some steps to check if you are affected by this issue and to resolve this problem:ġ. Microsoft is aware that HP is working on new drivers to address the issue. The file is not really a printer driver, but when the device is re-added, Windows sees this file as the printer driver, and thus doesn’t seek the actual driver. When the device is uninstalled, the “Null Print” driver remains.
When you install the current version of the driver for these devices, it also installs a file called a “Null Print” driver. While not a comprehensive list, some of the known model series that are affected by this issue include: This situation typically occurs after attempting to uninstall the printer and its driver. Microsoft is aware of an issue that may cause some models of HP printers to get into an unusable state in which the Status shows as “Driver is unavailable.”
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